Tampa Airport Tops Best in Class, Jacksonville Ranks 3rd Best in Nation

By all accounts, air travel hasn’t been easy lately, with crowded planes, flight delays, lost luggage and myriad other headaches. But what about the airport experience?

J.D. Power has just released its 17th annual list of the best and worst airports in North America. The group’s Airport Satisfaction Study ranked the airports in three categories—Mega, Large and Medium—based on six factors including terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check and food/beverage/retail. The study also looked at the state of passenger satisfaction today.

So what are the winners—and the losers?